Returns & Exchanges

We want you to love what you ordered. Here's how we handle returns, exchanges, and anything that arrives less than perfect.

Due to the intimate nature of our products, all sales are final on opened, used, or intimate items. This is standard across the industry and exists to protect the health and safety of all our customers. Once a package is opened, we're unable to accept it back for hygiene reasons — no exceptions.

What CAN Be Returned

  • Unopened, unused items in original packaging, within 30 days of delivery
  • Apparel/lingerie with tags still attached and unworn
  • Non-intimate accessories (storage bags, cleaning solutions still sealed, etc.)

What CANNOT Be Returned

  • Any item that has been opened, used, or removed from its sealed packaging
  • Intimate/insertable products of any kind, once opened
  • Clearance or final sale items
  • Gift cards

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos of the issue. We'll make it right with a replacement or store credit — your call.

How to Start a Return

  1. Email us at hello@gcboutique.co with your order number and reason for return
  2. We'll confirm eligibility and send return instructions
  3. Once we receive and inspect the item, refunds are issued to your original payment method within 5–7 business days

Shipping Costs

Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped, damaged in transit, etc.). Original shipping charges are non-refundable.

Discreet Returns

Just like our shipping, your returns are handled discreetly — no mention of product contents on any return labels or paperwork.